Returns & Exchanges
Due to the perishable nature of our fresh-baked goods, we cannot accept physical returns of food items once they have left our premises or been delivered. If your order is damaged or incorrect, please contact us within 24 hours of receipt to arrange for a replacement or store credit.
Contact Customer Support
Email our team at orders@beigelbake.com with your order number and a brief explanation of the issue regarding your baked goods.
Provide Documentation
Attach clear photographs of the product, the packaging, and the delivery label to help us investigate the quality concern or error.
Internal Assessment
Our bakery team will review your claim against our production logs to determine if a refund or replacement is applicable based on our freshness standards.
Resolution
Approved claims will be processed within 3-5 business days via your original payment method or through the issuance of a digital voucher for use at our Brick Lane shop.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing